Tamika Livingston
reviewed 1 month ago
I was not satisfied at all. I checked in on Wednesday and was leaving on Saturday. The check in process went smoothly. I tried to check in early but there were no rooms available. When I came back the
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I was not satisfied at all. I checked in on Wednesday and was leaving on Saturday. The check in process went smoothly. I tried to check in early but there were no rooms available. When I came back the front office staff was very friendly. My room was where I had the problem. It was not cleaned properly. In the bathroom there was a lot of hair on the floor. The hair was long and black. The floor was not cleaned properly. On Thursday I was showering the maid came by. After I left the shower I called the front desk and let the front desk know that the cleaning lady could come back. The cleaning lady never came back Thursday. The cleaning cart sat outside of my room for hours. I called twice about my room being cleaned and it was never cleaned. I stopped in the front office and was given excuses. I asked for a different room and was told that the manager could not be contacted and she could not move me to a different room. She was hesitant to give me fresh linen and towels. It was almost as if the staff was saying you should have showered earlier so the cleaning person can get into the room. Yes I did see two baby roaches in my room. When my complaints were brought to the front desk I received generic answers. Basically I was told that for the time frame that I was there I should not have expected much. I am a travel agent professional. I would not recommend this hotel to anyone. The staff cannot do anything without management approval. Management was barely around or could not be contacted. I would like to have a member of management contact me about my experience. Thank you.
