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Reservation Policies
RESERVATION POLICIES

RESERVATION POLICIES

Introduction

We at G6 Hospitality LLC (collectively, “Motel 6”, “Studio 6”, “we”, “us” or “our”) recognize that privacy is important to our guests and users of our websites, mobile apps and other formats (“Sites”).  We understand that you may have questions about the personal information we collect online and at our properties and how we use it. We have developed this Privacy Policy (“Policy”) to address many of those questions.  By accessing and using our Sites, you are acknowledging that you have read and understood this Policy and agree to be legally bound by it.

Personal Information

We collect, use and store personal information for a variety of purposes related to our business as a hospitality company providing lodging and related services.  “Personal information” includes any information that could be used to identify a person as a particular individual.  Examples of personal information we collect include (but are not limited to) such things as your name, address, email address, credit card number, details of your stay at our properties (such as arrival and departure date), social media account information and credentials related to our frequent guest programs.   We endeavor to collect only personal information that is relevant to our business or is required by applicable law.

Collection, Use and Storage

 

We collect, use and store personal information in connection with our business and to help us achieve our goal of providing our guests with a comfortable, safe and pleasant guest experience.  For example, we may use personal information to process reservations, to provide goods and services that guests request or that may be of interest or in connection with our marketing or frequent guest programs.  Because the experience of our guests at our properties and with our Sites is important to us, we may also use personal information to inquire or survey guests about their experience at our properties and what actions we can take to improve our services.  We may use or disclose personal information for other purposes as well, such as to comply with legal or regulatory requirements or to protect the safety and security of our guests, employees and others in a manner consistent with company policy and procedure.  Additional information relating to such potential disclosures is included in the “Compliance with Law & Safety & Security” section below.

 

Disclosure of Personal Information

In connection with our business and goals above, we may disclose your personal information to other parties.  Circumstances where we make such disclosures may include:

Our Service Providers and Suppliers

Like many lodging companies, we utilize one or more third parties in connection with the operation of our business.  For example, we may provide personal information to parties that help us with various functions, such as processing reservations, registering at our properties or sending email or other communications to you on our behalf, including guest satisfaction surveys.  When we do outsource the processing of your personal information to third parties or provide your personal information to third-party service providers, we direct those third parties to protect your personal information in accordance with the terms and conditions of this Policy, with appropriate security measures.

 

Consumer Insights

Where we retain personal information about you, we may disclose this personal information to other companies that also retain information about you. These companies, such as market research firms, may combine the information for purposes of market research and quality assurance, thereby enabling them and us to serve you better.  If your personal information is used for direct marketing purposes, you have the right to decline such use by contacting us using the contact information provided below.

Emails about Special Offers and Promotions and Opt-Out

It is our intention to send email communications that we believe may be useful to you, including to help us serve you better. When you provide us with your email address (e.g., as part of a reservation or the check-in process, or by creating an account with us), you may receive transactional emails or occasionally, informational/promotional emails.  You always have the opportunity to ‘opt-out’ from receiving future emails of an informational/promotional nature.  You may elect to ‘opt-out’ by following the instructions provided in the email or make the change in your account settings.  

Targeted Advertising

We may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own Site, or advertisements from us displayed on other companies' websites or apps. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our Site or third-party websites.

Business Transfers

As we continue to develop our business, we may sell hotels and other assets, or cease being the manager or franchisor of a property that is currently part of our portfolio. In those circumstances, we may include the personal information collected about you, or control of that personal information, as a business asset in any such transfer. Also, in the unlikely event that we, or substantially all of our assets, are acquired, personal information collected about you, or control of such information, may be one of the transferred assets.

Compliance with Law & Safety and Security

One of our top priorities is the safety and security of our guests and employees.  We may use or release personal information to law enforcement or other government authorities when we believe in good faith that doing so is necessary to protect the safety and security of our guests, employees or others.  If we do provide personal information in these circumstances, we will do so in a manner that is consistent with company policy and procedure.  We may also use or disclose personal information where necessary to comply with legal or regulatory requirements.  For example, we may disclose personal information in response to judicially enforceable subpoenas or warrants.  In addition, we might use or disclose personal information in response to claims or in connection with legal proceedings or investigations of potential crimes.   

Like other lodging companies, we also reserve the right to enter your room for any purpose, including to check on the safety, security and well-being of our guests, employees and others or in response to suspicious activities.  We may also enter your room to check on the condition of the room or for maintenance, repairs and other similar purposes.

Personal Information from Children

We do not knowingly collect personal information from individuals under 18 years of age without permission from the respective parent or legal guardian. As a parent or legal guardian, please do not allow your children to provide or submit personal information without your permission.

No Sale of Personal Information.

We will not sell trade or rent personal information to parties outside the Company and our franchisees.

Security of Personal Information

We take commercially reasonable efforts to create and maintain appropriate safeguards to ensure that to the extent we control personal information, it is used only as authorized by us and consistent with this Policy, and that personal information is not improperly altered or destroyed.  Unfortunately, no data transmission or storage is 100% secure. We cannot warrant that all data we collect, store and transmit will be completely secure.

Because the security of your personal information is important to us, we use Transport Layer Security (“TLS”) software to encrypt the personal information that you provide to us. If your browser is TLS enabled, your transmission of personal information to us online will be encrypted. You can verify whether your personal information is transmitted using TLS encryption by confirming the symbol of a closed lock or solid key on the bottom bar of your browser window. You can also verify that your personal information will be encrypted using TLS encryption by making sure that the prefix for the web address listed for that page has changed from “http” to “https”.  If you do not see the appropriate symbol and the “https” prefix, you should not assume that the personal information that you are being asked to provide will be encrypted prior to transmission.

The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights.

Other Sites

We are responsible only for this Policy and the content of our Sites. We are not responsible for the data collection and use practices or the privacy policies of third parties, or the use of cookies on third-party websites or apps that you may access from our Sites.

Third-Party Media

Our websites may contain plug-ins and other features that integrate third-party media platforms into our Sites. You will be able to activate them manually. If you do so, the third parties who operate these platforms may be able to identify you, they may be able to determine when and how you use this Site, and they may link and store this information with your social media profile. Please consult the data protection policies of these social media platforms to understand what they will be doing with your personal data. If you activate these plug-ins and other features, you will be doing so at your own risk.

Cookies

Our Sites utilize “cookie” technology. “Cookies” are strings of text that a website stores on a user’s computer. Our Sites use cookies throughout the online reservation process to keep together information entered on multiple pages. For example, cookies enable our Sites to “remember” dates entered at the start of a search for room availability at multiple locations. In addition, cookies are used to:  (a) measure usage of various pages on our Sites to help us make our information more pertinent to your needs and easy for you to access; and (b) provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.

The two types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you leave our Sites. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather any personal information about you apart from what you voluntarily provide us in your dealings with us. Our cookies do not corrupt or damage your computer, programs or computer files. You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our Sites.

Mobile and Location-Based Services

To book, view, or change a reservation from a mobile device on our Sites, you may be required to provide some personal information, a confirmation number, or password.

We provide mobile apps that can be downloaded to smart phones. These apps have a variety of functionalities that enhance the customer experience. Our Sites may use your device’s Global Positioning System (GPS) technology to locate a hotel near you and/or to provide you with relevant location-based information. We may also share this information with third parties. We will abide by your device’s settings when accessing any geo-location data. To the extent any geo-location data is combined with personal information, that information will be treated as personal information in accordance with this Policy.

Franchisees

Many of our locations are owned and operated by independent franchisees that are neither owned nor controlled by us, our affiliates or our subsidiaries.  We may disclose your personal information to franchisees for the purposes described in this Policy.  In addition, franchisees may independently collect personal information and use such information for purposes such as marketing and other such uses.  We direct all franchisees to comply with the terms of this Policy.

Correcting/Updating personal information

If your personal information changes (such as your zip code), or if you no longer desire our services, we will endeavor to provide a way to correct, update or remove your personal data provided to us. This can usually be done in your account settings or by emailing us at online@g6hospitality.com. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with you to provide requested services and with regard to issues relating to your account via email or phone. 

 

Questions or Comments

Any questions or comments that relate to this Policy or any Motel 6 or Studio 6 guest who believes their personal information has been improperly used or that this Policy has been violated is encouraged to contact us at privacy@g6hospitality.com.


Copyright and Trademark Notices

All contents of this Site are protected by United States and International Copyright and Trademark law. Any unauthorized use is strictly prohibited and may subject a violator to civil and criminal penalties. All rights reserved.

Privacy Protection Policy Changes

In the future, we may need to change this Policy. All changes will be included on this Site so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. Changes in treatment of personal information will affect information collected after the change is posted online.

This Policy was last updated in September 2018.

 

Number of Adults should include all occupants 18 years of age and older. All guests registering must be 18 years of age (19-21 years of age required at some locations) and must present photo identification upon check-in. Children 17 years of age and under are free when occupying the same room with an adult family member. Occupancy may be restricted by local ordinance. Generally, one or two persons may occupy a room with one bed. No more than four persons may occupy a room with two beds.

You may book up to one year in advance, based on availability. Maximum number of days that you may book online is 28. All guests registering must be 18 years of age or older (19-21 years of age required at some locations) and must present photo identification upon check-in. Payment for your accommodations required at check-in with accepted credit card or cash. For third party credit card payments, contact the location.

Anytime based on availability (This may vary by location and on special event dates and /or weekends). Rooms are typically available after 3pm. Guest should contact location on day of arrival for specific times, if needed.

If you check-in after normal business hours through our lock box system, your key card will expire at 12:00 noon the following morning. Please come by the front desk the next morning to complete the registration process and have your key card properly activated. All major credit cards are accepted.

12 noon (Time vary by location). Late check-outs must be approved and arranged with front desk personnel prior to check-out time.

The maximum number of persons allowed in a room with one king, queen, or double bed is 2. The maximum number of persons allowed in a room with two queen or double beds is 4. An infant may be added to the total number of persons, provided that the Manager of the motel has a crib to accommodate the weight of the infant.

Children stay free when occupying the same room with adult family member. The online reservation process provides rates and room types to accommodate only the adults indicated on your reservation. It does not consider any children that you will be traveling with. Please make sure that you reserve a room that provides the number of beds to accommodate each guest (adults and children). You can indicate the number of children traveling with you on the booking page under Additional Information. Sleeping bags, cots, or furniture of any kind may not be placed in a Studio 6 room by any guest.

Payment may be made with cash, traveler's check or with credit card (American Express / Optima, Carte Blanche, Diners Club, Discover / Novus, MasterCard or VISA). Arrangements for 3rd Party Credit Card billing must be made by calling the Studio 6 directly at least 5 hours prior to arrival of reservation.

Room prices quoted in Directory may be higher during special events and holidays.

A deposit is required for cash paying guests. The deposit is $25 for guests paying the nightly rate and $100 for guests paying the weekly rate. (Deposit amounts may vary by location.) Your deposit is fully refundable at check out less adjustments for loss, damage, missing items, unpaid charges and a cleaning fee, if applicable.

Guests checking out during the first weekly term will be charged the lesser of : (1) the weekly rate or (2) the Studio 6 daily rate times the actual number of nights.

Service Animals and well-behaved pets are permitted unless they pose a health or safety risk or are prohibited by law. Pet fee is $10.00 per day to a maximum of $75.00 per stay. To ensure a great trip with your furry friend, please adhere to the following guidelines:

  • Animals that pose a health or safety risk may not remain onsite, and include those that, in our managers’ discretion, are too numerous for any one room, cause damage to our property or that of other guests, are too disruptive, are not properly attended, or demonstrate undue aggression.
  • Animals that assist the disabled, known as “Service Animals,” are always welcome. Like pets, however, any Service Animal that poses a health or safety risk may not remain onsite.
  • All pets and Service Animals must be declared at check-in. This is very important because it provides our staff with key information about the occupants of each room.
  • Due to safety concerns for our employees and your pet, we will not service a room with an unattended pet. With extended stays at Studio 6, rooms should be serviced twice per week. If your unattended pet prevents our staff from servicing your room, you may be asked to vacate the property.
  • In consideration of all guests, pets must be attended to and under control at all times. Pets should not be left alone in a room or automobile. If unavoidable circumstances require a pet to remain in a room while the owner is offsite, the pet must be secured in a crate or travel carrier on your service day to avoid injury or damage.
  • Pets must be on a leash or securely carried outside of guest rooms and under control at all times.
  • Please be considerate of other guests when walking pets on the property and clean up after your pet.
  • If your pet or Service Animal does not comply with any of the above guidelines, you may be asked to vacate the property with or without a refund.

We appreciate your cooperation and we look forward to your stay.

Reservations can be made for all Studio 6 locations by calling our Reservations Center at 1-855-249-0891 or online at the web site www.staystudio6.com. Voice reservations also provided in Spanish at 1-877-467-7224.

You may also reserve rooms by phoning, faxing or writing the Studio 6 you plan to visit or simply stop by any Studio 6 and they will call ahead for you.

If guaranteed with your credit card, your reservation will be held all night for your arrival. If you are unable to guarantee your reservation, your room will be held until 6:00PM (at most locations). On occasion, some locations require a credit card guarantee on any reservation.

If it becomes necessary to cancel a reservation which you have prepaid or guaranteed with your credit card, you must notify the Studio 6 reserved by 6:00PM (4:00pm at some locations) on the arrival date and receive a cancellation number. (Times and dates to cancel without penalty may vary by location, on Special Events, Holidays and/or Weekends.) Contact the Studio 6 reserved for cancellation policies that may affect your reservation. If you do not cancel your guaranteed reservation, your credit card will be charged for the first night and the remainder of the reservation will be cancelled (if more than 1 night).

In the unlikely event that we cannot honor your guaranteed reservation, we will reimburse you for the first night's lodging at a comparable property, transportation to that establishment (if needed) and a telephone call to your home or office to notify others of your new location.

Studio 6 will make every effort to honor room types or special requests (such as first floor, smoking room, crib, etc.) when you make your reservation. However, the availability of these items cannot be guaranteed in advance. Studio 6 does offer facilities for the disabled.

Call our Group Desk at 1-855-249-0891. Outside USA/Canada FAX: (614) 601-4052

Group reservations (ten or more rooms), require an advance payment deposit of the total charges for the first night's lodging. This deposit must be made at least 30 days before the arrival date. Deposit may be made by money order or check.

Notification of cancellation must be made 30 days prior to arrival date.

Monday - Friday 7:00AM - 8:00PM
Saturday 9:00AM - 8:00PM
Sunday Noon - 8:00PM

When calling from outside the USA and Canada:
Telephone: 1-855-249-0891Use our FAX: 614-601-4095
Book online at www.staystudio6.com